Getting help.

What to include

A first email with these six things in it almost always gets a fix instead of a question back.

1. 1The email address on your account. Not your password, ever: nobody at Attempt will ask for it.
2. 2The address of the page where it went wrong, copied from the browser bar.
3. 3What you did, what you expected, and what happened instead.
4. 4The time it happened, roughly, and your timezone. Server logs are timestamped and this narrows the search enormously.
5. 5Your browser and device, and whether it also happens on another one.
6. 6A screenshot if the problem is something you can see.

The usual ones

I cannot sign in

Use "Forgot your password?" on the sign-in page. We email a link that works once and lasts 30 minutes; it also signs the account out everywhere else. If the address on the account is one you can no longer read, write to support@attemptpl.com and we will sort it out by hand.

My competition results are wrong or missing

Results come from OpenPowerlifting. Tell us the meet, the date and the federation, and whether the record is right at the source. If the source is wrong the fix has to happen there first.

A lifter page has the wrong results on it

A lifter page is a public competition record, not an account, and nobody owns one. If two lifters have been merged into one page, or results are on the wrong page, write to support@attemptpl.com with the page address and we will split them.

I want my account deleted

Write to support@attemptpl.com from the account email and ask. Self-serve deletion tooling is being built during the beta; until then it is a manual job and we do it on request.

Something on a page should not be there

Use the report form rather than support. It records which page you were on.